FAQ
Here we have compiled some frequently asked questions and their answers for you. If you have any further questions, please feel free to contact us.
- How well do your thermos flasks keep drinks hot?
Our thermos flasks use double-walled vacuum insulation technology, which can keep hot drinks up to 65°C for up to 24 hours, while keeping cold drinks below 10°C, ensuring your beverages stay ideally warm for longer.
- How do I clean my thermos flask?
We recommend hand washing your thermos flask to extend its lifespan. Use a mild detergent and a soft brush to clean it, ensuring it is thoroughly rinsed. Do not put your thermos flask in a dishwasher, microwave, or freezer.
- Where can I buy your products?
You can purchase our thermos flasks directly from our website, intellipotty.org. We offer various payment methods and provide you with a safe and fast shopping experience.
- What shipping options do you offer?
We offer various shipping options, including standard shipping and expedited shipping. Specific shipping costs and estimated delivery times will be displayed at checkout.
- What if my product is defective? If you find any defects after receiving the product, please contact our customer service team within 30 days. We will provide you with a return or exchange service to ensure your rights are protected.
- What should I do about order changes or cancellations?
If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to meet your request. If it has already been shipped, you may need to follow our return and exchange policy.
- What is your privacy policy?
We value your privacy very much. Please see our privacy policy to understand how we collect, use, and protect your personal information.